Privacy Policy

Last Updated: August 22, 2026

1. Information We Collect

We collect the following categories of information to deliver safe, personalized healthcare:

• Personal Information: Full name, date of birth, address, phone number, email address, emergency contact.
• Medical Information: Medical history, current medications, allergies, lab results, diagnoses and treatment records.
• Insurance Information: Policy numbers, group IDs and coverage details.
• Usage Data: IP address, browser type, pages visited and interaction data when using our website.

2. How We Use Your Information

We use the collected information strictly for the following purposes:

• Providing diagnosis, treatment and follow-up medical care.
• Communicating appointment reminders, test results and health recommendations.
• Processing insurance claims and billing.
• Improving our website, services and patient experience.
• Complying with legal and regulatory obligations.

3. HIPAA Compliance

As a healthcare provider, Health Grove Care is fully compliant with the Health Insurance Portability and Accountability Act (HIPAA). All Protected Health Information (PHI) is encrypted during transmission and at rest, accessible only to authorized medical personnel directly involved in your care.

4. Sharing of Information

We do not sell your personal or medical information. We may share information only in the following situations:

• With referring specialists, laboratories and hospitals involved in your treatment.
• With your insurance provider for claims processing.
• With authorized family members or caregivers, only with your written consent.
• When required by law, court order, or government authorities.

5. Online Consultations & Telehealth

Video consultations are conducted through HIPAA-compliant platforms with end-to-end encryption. Sessions are not recorded unless you give explicit written consent.

6. Cookies & Website Tracking

Our website uses essential cookies to improve functionality and optional analytics cookies to understand visitor behavior. You can disable non-essential cookies through your browser settings at any time.

7. Data Security

We implement industry-standard security measures including TLS encryption, secure servers, multi-factor authentication, and regular security audits. Despite these measures, no method of transmission over the internet is 100% secure.

8. Your Rights

Under HIPAA and Massachusetts law, you have the right to:

• Access and receive a copy of your medical records.
• Request corrections to inaccurate information.
• Know who has accessed your medical information.
• Revoke consent for sharing your information.
• Request restrictions on how your information is used.
• File a complaint with our office or the U.S. Department of Health and Human Services.

9. Children's Privacy

For patients under 18, medical information is managed by a parent or legal guardian. We follow all applicable state laws regarding minors' health information.

10. Data Retention

Medical records are retained in accordance with Massachusetts state law — typically a minimum of 7 years from the last date of service, or longer for minor patients.

11. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be posted on this page with an updated effective date. Continued use of our services indicates acceptance of the updated policy.

12. Contact Our Privacy Officer

For privacy-related questions, requests or complaints, please contact our Privacy Officer:

• Address: 2345 Boston Rd, Wilbraham, Massachusetts, 01095
• Phone: (352) 472-3309
• Email: info@healthgrovecare.com